Click Sell at the top right corner of the home page and you will be directed to the listing form. Fill it out with as much detail as possible. When creating a listing for the first time you will be redirected to set up a Stripe merchant account. PartOut partners with Stripe for secure payments and financial services.
As a new user you can click Sell at the top right corner of the home page and you will be prompted to setup Stripe, click Connect Stripe Merchant Account and follow the steps. Alternatively, you can click your profile photo at the top right and go to Account Settings > Payout Details
In order to receive payments and as a security measure, Sellers must first fill in their bank details in their payout details page as well as provide recent documents proving their identity when going through Stripe onboarding. If the address given when you subscribed differs from the one on your ID, Stripe will require a document proving your address. As this process is automatically done by Stripe with an algorithm we advise to provide documents which are clear and easily readable.
Click your profile photo at the top right and go to > Account Settings > Payout Details > View Stripe Dashboard
If you receive a notification that your part has been purchased, that means the money has left the account of the buyer and has gone to Stripe (the system we use for processing payments). Stripe then sends the money to you in the form of a payout. For first time transactions this can take up to 10 business days. After your first sale payouts will be quicker.
You will only see the payment appear in Stripe Dashboard once tracking information has been entered or when the item has been marked picked up using the pick up code provided by the buyer. In the meantime, be rest assured that Stripe is holding the funds for release to you. You have 14 days to mark as shipped with a valid tracking number or for to mark as picked up, if not, the order will be canceled.
No, if a purchase has been confirmed you can ship the part because this means the money is already with Stripe and on its way to you. The payment can take up to 10 business days to reach your account.
The email and text notification you receive after a sale is proof that the buyer has paid for your item.
Buyers can send an offer to the seller for any listing using the Offer button. Once an offer is received by the seller it is up to them to accept or decline.
If accepted, the buying capability will open directly in the message thread.
If declined, the buyer may go back to the listing and submit another offer.
No, after you accept an offer the buyer must go back in the message thread with you and pay for the part. You will receive a notification once the buyer has paid and then you can ship the part.
We suggest reaching out to the seller via our messaging system. Once an offer is made a message thread between you and the seller is automatically created. It’s often the case that sellers miss their email notifications or do not have a phone number registered to receive text notifications.
At the moment we do not offer shipping label creation and recommend sellers to use services such as Pirate Ship to estimate how much shipping may cost. For this make sure you have your box dimensions and weight.
• Free for Buyers, Low Commission fee for sellers: 10%
• This helps up run the platform, develop new features, and provide the best possible service
• Stripe charges a payment processing fee of 2.9% + 30¢ per transaction that we (PartOut) pay as the platform
Listing items are free, you are only charged a low commission fee of 10% per transaction once a sale has been made.
Each listing has a Message button under the Buy and Offer button. Use this to start a message thread between you and the buyer.
Go to Inbox at the top right corner and there you will find all your message threads.
Use the location search feature on the home page to get listings closest to you first.
Go to Your Parts. Then, find the listing. On the top right corner of the photo there are 3 dots, click there and close your listing.
You need to check with the seller if they offer refunds. PartOut does not enforce any return policies or facilitate returns.
If you received an item that's wrong, damaged or otherwise not as described, you should contact the seller so he or she can help you with the issue. Go to the Completed tab in your Inbox to message the seller. Contacting the seller this way means we can track the issue and open a case, and help when needed.
An item is not as described if it is materially different from what the seller described in the items listing for example:
• You received a different item or different version.
• The condition of the item is wrong. For example, the listing said "new" and the item has clearly been used.
• The item is missing parts or components
• The item was defective during first use
• The item is a counterfeit
• The item is missing major parts or features, and this was not disclosed in the listing
• The item was damaged during postage
Yes, it is private between you and the other member. PartOut can access messages if required.
You can always edit your listings. To do so, click Your Parts, then underneath the listing you click on Edit listing.
PartOut is a peer-to-peer marketplace that connects buyers and sellers. Both buyers and sellers are responsible for things sold on PartOut. We are here to help you connect, provide a space for you to buy and sell, support you, and try to help in case of issues. However, we are not responsible for items that are bought or sold through the website. Please see out Terms of Service for more information on this.
PartOut uses your phone number to send important text notifications for activity such as sale confirmations, offers, order activity, and general messages between buyer and seller. We do not use your phone number for anything else.